Refund and Cancellation Policy

1. Introduction

At GUDFYND Services, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data.

2. Refunds for Service-Related Damage

In the unlikely event that your garment is damaged due to our service, GUDFYND Services offers compensation based on the following terms:

  • Damage Reporting: In the event of damage to the service provided, the customer must report it immediately to Gudfynd Services.
  • Compensation: Gudfynd Services will offer compensation of **5 times the cost of the service used, up to a maximum limit of *₹3000**, whichever is lower.
  • Alternative Option: If the customer prefers, they may choose to avail of additional services valued up to *₹3000** instead of monetary compensation.
  • Eligibility: The policy applies only when damages are reported promptly and verified by Gudfynd Services.
  • Condition for Compensation: The garment for which compensation is given will be retained by Gudfynd Services as part of the compensation process. This ensures that we can verify the damage and maintain quality control.
  • Notification and Evidence: To be eligible for compensation, you must notify us of the damage within 24 hours of receiving the product. Please provide clear evidence of the damage and how it occurred.

    • **The compensation applies to both damage as well as misplacement of articles

3. Claim Process

To file a claim for compensation, please follow these steps:

  • 1. Report Damage: Contact our customer service team at gudfyndservices@gmail.com or the store you picked the garments from within 24 hours of receiving the damaged product.
  • 2. Submit Evidence: Provide clear photographs or other evidence of the damage along with your service receipt and order details.
  • 3. Review and Compensation: Our team will review your claim. If approved, we will process the compensation within 8-10 working days from the date of approval. The damaged garment will be retained by GUDFYND Services.

4. Order Accuracy and Product Count

  • Final Product Count: After the pick-up of your garments, the number of products listed in your order is considered final. Any discrepancies in the count of garments reported after pick-up will not be accepted.
  • Responsibility: It is your responsibility to ensure the accuracy of the garment count at the time of pick-up. GUDFYND Services will not be held responsible for any discrepancies reported after the garments have been collected.

5. Cancellation & Re-scheduling Policy

  • Re-scheduling : Once the service is booked you can re-schedule it 24hours prior free of charge. Within 24hours a cancellation fee of 20Rs per order will be charged. In case of no show from customers end and pick-up person arrives at your doorstep a no show fee of 50Rs will be deducted from your wallet.
  • Customer Cancellations: If you need to cancel a service pick-up, please update the same 24hours prior to pick-up scheduled service time. Cancellations made less than 24hours before the service slot will incur a cancellation fee of INR20
  • Company Cancellations: If GUDFYND Services needs to cancel a service due to unforeseen circumstances, we will offer a reschedule for free as per next slot availability.